Complaints taken up at the Exchange
Investors’ Grievances Redressal Department of the Exchange deals with the complaints of investors against the Trading Members of the Exchange or against the listed companies and depository participant. Investors could lodge their complaints in the format prescribed by the Exchange along with the supporting documents either by registering their complaints in electronic mode through our website [Internet URL: www.iseindia.com>Investor Grievance email to: invgrievise@iseindia.co.in or may send in their complaints in persons to the Investors’ Grievances Redressal Department.
Generally, the complaints of following nature are taken up for resolution by the Exchange.
Complaints against Exchange Members:
Capital Markets Segment:
- Non-Issuance of the Documents by the Trading Member
- Non-receipt of funds / securities
- Non-receipt of margin/security deposit given to the Trading Member (TM)
- Non-Receipt of Corporate Benefit (dividend / interest / bonus etc.)
- Auction value / close out value received or paid
- Execution of Trades without Consent
- Excess Brokerage charged by Trading Member / Sub-broker
- Non-receipt of credit balance as per the statement of account
- Non-Receipt of Funds / Securities kept as margin
- Excess Brokerage Charged (other than on Option Premium)
Complaints against Listed Companies:
Public / Further offerings: Complaint regarding non-receipt of…
- Allotment Advice, securities allotted, refund order
- Interest on delay in Redemption / Refund Amount
- Sale Proceeds of Fractional Entitlement
- Composite Application Form (CAF) for Rights offer Rights for (CAF) Application
- Securities purchased through a Rights Offer
- Letter of offer for Buyback
Corporate Actions: Complaint regarding non-receipt of…
- Dividend
- Interest on Debentures, Bonds or other Debt Instruments
- Securities on account of a Bonus / De-merger / Merger / Stock Split
- Redemption Amount
Transfer of Securities: Complaint regarding non-receipt of Securities after Dematerialization
- Securities after Transfer/Transmission
- Duplicate Certificate relating to Securities
Miscellaneous:
Complaint regarding non-receipt of copy of the Annual Reports
Complaints not taken up at the Exchange
The Investors’ Grievances Redressal Department of the Exchange would not be in a position to deal with certain types of complaints. Illustrative list of nature of complaints that would not be handled by Investors’ Grievances Redressal Department are as under:
Complaints against Exchange Members:
- Complaints in respect of transactions which are already subject matter of Arbitration proceedings
- Complaint involving payment of funds and transfer of securities to entities other than Trading Member
- Claims for mental agony/harassment and expenses incurred for pursuing the matter with the Investors’ Grievances Redressal Department
- Claim for notional loss, opportunity loss for the disputed period or trade
- Complaints pertaining to trades not executed on the Trading System of the Exchange
- Claims of sub-broker/authorized persons for private commercial dealings with the trading member
- Claims relating to transactions which are in the nature of loan or financing which are not within the framework defined by the Exchange
- Claims which are relating to entities/activities which are not regulated by Exchange
Against a Company:
- Complaints pertaining to securities not listed on the Exchange
- Complaints for refund of postal charges, telephone expenses and miscellaneous charges
- Compensation for mental agony, harassment
- Notional loss due to delay in receipt of shares sent for transfer or after IPO
- Complaints which fall outside the purview of the listing agreement and not related to the Exchange
- Pledge and assignment of shares
- Inability of complainant to establish ownership of security.
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