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INTRODUCTION

Inter-connected Stock Exchange of India Ltd. (ISE) has floated ISE Securities & Services Ltd. (ISS) as a wholly-owned subsidiary under the policy formulated by the Securities and Exchange Board of India (SEBI) for “Revival of Small Stock Exchanges”. The policy enunciated by the SEBI permits a stock exchange to float a subsidiary, which can take up membership of larger stock exchanges, such as the National Stock Exchange of India Ltd. (NSE), and Bombay Stock Exchange Ltd. (BSE). ISS has been registered by SEBI as a Trading-cum-Clearing Member in the Capital Market segment and Futures & Options segment of NSE and Capital Market segment of BSE. Trading Members of ISE can access NSE and BSE by registering themselves with SEBI as Sub-brokers of ISS. Thus, the trading intermediaries of ISS can access other markets in addition to the ISE market and their local market. ISS, thus provides the investors in smaller cities, a one-stop solution for cost-effective and efficient trading and settlement services in securities.

ISS has commenced operations in the NSE segment from May 3, 2000 and the BSE segment from December 24, 2004, and is at present operating from 80 locations viz. Agra, Ahmedabad, Ahmednagar, Allahabad, Aurangabad, Bahadurgarh, Balasore, Baroda, Belgaum, Bhandara, Bhopal, Bhubaneshwar, Bina, Burdwan, Burhanpur, Chaibasa, Chapra, Chennai, Chhatrapur, Coimbatore, Cuttack, Darbhanga, Delhi, Dhakuria, Dhanbad, Ghaziabad, Goa, Guwahati, Gwalior, Hissar, Hubli, Hyderabad, Indore, Jaipur, Jalandhar, Jamnagar, Jamshedpur, Jharkhand, Kalyan, Kanpur, Karaikudi, Karnal, Karur, Katni, Khandwa, Kinnigoli, Kloor, Kolkata, Lashkar Gwalior, Lucknow, Madurai, Mangalore, Mumbai, Nagpur, Navi Mumbai, New Delhi, Noida, Ongole (A.P.), Palani, Patna, Perumannur, Pune, Punjab, Raichur, Raipur, Rajapalayam, Rajkot, Ranchi, Sagar, Salem,Sambalpur, Sangli, Sasaram, Silchar, Siliguri, Sirsa, Surat, Thane, Thiruvananthpuram,Tirupur and Vadodara.

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MISSION

ISS shall endeavor to provide flexible and cost-effective access to multiple markets to its intermediaries across the country using the latest technology.

OBJECTIVE
  • Create a single integrated national-level solution with access to multiple markets by providing high cost-effective service to investors across the country.
  • Create a liquid and vibrant national-level market for all listed companies in general and small capital companies in particular.
  • Optimally utilising the existing infrastructure and other resources of Participating Stock Exchanges,which are under-utilised now.
  • Provide a level playing field to small Trading Members by offering opportunity to participate in a national market for investment-oriented business.
  • Provide clearing and settlement facilities to the Trading Members across the country at their doorstep in a decentralised mode.
  • Spread demat trading across the country.
BOARD OF DIRECTORS
  • Shri Vivekananda Pattanayak :-   Shareholder Representative Director
  • Shri Wahidul Hasan :-   Public Representative Director
  • Shri Manubhai Parekh :-   Public Representative Director
  • Shri George Joseph :-   Public Representative Director
  • Shri Cyriac Thomas :-   Shareholder Representative Director
  • Shri P. J. Mathew :-   Designated Director
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ISS Management Team

Name Board No. Mobile / Telephone
 
CEO    
Mr. Shivaraman K M 67941123 9845063373
 
Head - Accounts    
Mr. C. M. Cheriyan 67941120 9323902363
 
Head - Legal, Secretarial & Compliance    
Mrs. Manisha Thakur 67941101 9322243302
 
Head - Surveillance    
Mr. Sweedin Satav 67941126 27812900, 27811106, 27811504
 
Head - Custody    
Mr. Kevin Sunder 67941115 9323189537
 
Head - Trade Processing    
Mr. Arun Kadam 67941139  
     
Head – Human Resource    
Ms. Sheena Verghese 67941192 9323884601
     
Head - Technology    
Ms. Tessy Ann Thomas 67941146 9323176590
     
Head - CRD    
Mr. Martin K Mani 67941165 9321085883
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INVESTOR GRIEVANCE

* For Investor Grievance email to : invgrieviss@iseindia.com*
Mr. Kevin Sunder,
(M) 9323189537
Tel: 67941115

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POLICY & PROCEDURES

The underlying document outlines various policies and procedures ISE Securities & Services Ltd. has framed with respect to its dealings with clients. Kindly note that the below stated policies and procedures are subject to change from time to time, depending upon our internal risk management framework, market and external environment and clients can refer the ISS website for the updated documents.

a) Policy for Penny Stock

A stock that trades at a relatively low price and market capitalization. These types of stocks are generally considered to be highly speculative and high risk because of their lack of liquidity, large bid-ask spreads, small capitalization and limited following and disclosure. Depending on the market condition and RMS policy of the company, the company reserves the right to refuse to provide the limit in Penny stocks and losses if any on account of such refusal shall be borne by client only.

b) Setting up client's exposure limits

The stock broker may from time to time impose and vary limits on the orders that the client can place through the stock broker's trading system (including exposure limits, turnover limits, limits as to the number, value and/or kind of securities in respect of which orders can be placed etc.). The client is aware and agrees that the stock broker may need to vary or reduce the limits or impose new limits urgently on the basis of the stock broker's risk perception and other factors considered relevant by the stock broker including but not limited to limits on account of exchange/SEBI directions/limits (such as broker level/market level limits in security specific/volume specific exposures etc.), and the stock broker may be unable to inform the client of such variation, reduction or imposition in advance. The client agrees that the stock broker shall not be responsible for such variation, reduction or imposition or the client's inability to route any order through the stock broker's trading system on account of any such variation, reduction or imposition of limits. The client further agrees that the stock broker may at any time, at its sole discretion and without prior notice, prohibit or restrict the client's ability to place orders or trade in securities through the stock broker, or it may subject any order placed by the client to a review before its entry into the trading systems and may refuse to execute/allow execution of orders due to but not limited to the reason of lack of margin/securities or the order being outside the limits set by stock broker/exchange/SEBI and any other reasons which the stock broker may deem appropriate in the circumstances. The client agrees that the losses, if any on account of such refusal or due to delay caused by such review, shall be borne exclusively by the client alone.

We have margin based RMS system. Total deposits of the clients are uploaded in the system and client may We have margin based RMS system. Total deposits of the clients are uploaded in the system and client may system of the stock exchange and/or margin defined by RMS based on their risk perception. The payout of securities will be released after considering all liabilities / obligations (including unsettled transactions). Client may sell shares held by him in demat account, for which PoA has been provided to stock broker, without giving margin.

In case of exposure taken on the basis of shares margin the payment is required to be made before the exchange pay in date otherwise it will be liable to square off after the pay in time or any time due to shortage of margin.

c) Applicable brokerage rate

Brokerage will be charged within the limits prescribed by SEBI/Exchange.

d) Imposition of penalty / delayed payment charges

Clients will be liable to pay late pay in/delayed payment charges for not making payment of their payin/margin obligation on time as per the exchange requirement/schedule at the rate of 1½% per month. Similarly the stock broker will also be liable to pay delayed payment charges to the client for not making payment of their obligation on time, as per the exchange requirement/schedule at the rate of 1½% p.m., except in the cases covered by the "Running Account Authorisation" given by the client to the stock broker.

The client agrees that the stock broker may impose fines / penalties for any orders / trades / deals / actions of the client which are contrary to this agreement / rules / regulations / bye laws of the exchange or any other law for the time being in force, at such rates and in such form as it may deem fit. Further where the stock broker has to pay any fine or bear any punishment from any authority in connection with / as a consequence of / in relation to any of the orders / trades / deals / actions of the client, the same shall be borne by the client.

e) The right to sell client's securities or close clients' positions, without giving notice to the client, on account of non-payment of client's dues

Without prejudice to the stock brokers other right (Including the right to refer the matter to arbitration), the stock broker shall be entitled to liquidate/close out all or any of the clients position without giving notice to the client for non payment of margins or other amounts including the pay in obligation, outstanding debts etc and adjust the proceeds of such liquidation/close out,if any,against the clients liabilities/obligations.

The client shall ensure timely availability of funds/securities in form and manner at designated time and in designated bank and depository account(s), for meeting his/her/its pay in obligation of funds and securities. Any and all losses and financial charges on account of such liquidations/ closing out shall be charged to & borne by the client. In cases of securities lying in margin account/client beneficiary account and having corporate actions like Bonus,Stock split, Right issue etc, for margin or other purpose the benefit of shares due to or received under Bonus, Stock split, Right issue etc will be given when the shares is actually received in the stock broker designated demat account.

In case the payment of the margin / security is made by the client through a bank instrument, the stock broker shall be at liberty to give the benefit / credit for the same only on the realization of the funds from the said bank instrument etc,at the absolute discretion of the stock broker.Where the margin / security is made available by way of securities or any other property, the stock broker is empowered to decline its acceptance as margin / security &/or to accept it at such reduced value as the stock broker may deem fit by applying haircuts or by valuing it by marking it to market or by any other method as the stock broker may deem fit in its absolute discretion.

The stock broker has the right but not the obligation, to cancel all pending orders and to sell/close/liquidate all open positions/securities/shares at the pre-defined square off time or when Mark to Market (M-T-M) percentage reaches or crosses stipulated margin percentage, whichever is earlier. The stock broker will have sole discretion to decide referred stipulated margin percentage depending upon the market condition. In the event of such square off, the client agrees to bear all the losses based on actual executed prices, the client shall also be solely liable for all and any penalties and charges levied by the exchange(s).

f)Shortages in obligations arising out of internal netting of trades

Stock broker shall not be obliged to deliver any securities or pay any money to the client unless and until the same has been received by the stock broker from the exchange, the clearing corporation / clearing house or other company or entity liable to make the payment and the client has fulfilled his/her/its obligations first.The policy and procedure for settlement of shortages in obligations arising out of internal netting of trades is as under:

a) The Short delivering client is debited by an amount equivalent to 20% above of closing rate of day prior to Payin/Payout Day. The securities delivered short are purchased from market on T+2 day and the purchase consideration (inclusive of all statutory taxes & levies) is debited to the short delivering seller client along with reversal entry of provisional amount debited earlier.

b) If securities cannot be purchased from market due to any force majeure condition, the short delivering seller is debited at the closing rate on T+2 day or Auction day on Exchange plus 10% where the delivery is matched partially or fully at the Exchange Clearing, the delivery and debits/credits shall be as per Exchange Debits and Credits.

c) In cases of securities having corporate actions all cases of short delivery of cum transactions which cannot be auctioned on cum basis or where the cum basis auctioned on cum basis or where the cum basis auction payout is after the book closure/record date, would be compulsory closed out at higher of 10% above the official closing price on the auction day or the highest traded price from first trading day of the settlement till the auction day.

g)Conditions under which a client may not be allowed to take further position or the broker may close the existing position of a client

We have margin based RMS system. Client may take exposure upto the amount of margin available with us. Client may not be allowed to take position in case of non-availability/shortage of margin as per our RMS policy of the company. The existing position of the client is also liable to square off/close out without giving notice due to shortage of margin/ non making of payment for their payin obligation/outstanding debts.

h) Temporarily suspending or closing a client's account at the client's request

On the request of the client in writing, the client account can be suspended temporarily and same can be activated on the written request of the client only. During the period client account is suspended, the market transaction in the client account will be prohibited. However client shares/ledger balance settlement can take place. On the request of the client in writing, the client account can be closed provided the client account is settled. If the client wants to reopen the account in that case client has to again complete the KYC requirement.

i) Deregistering a client

Notwithstanding anything to the contrary stated in the agreement, the stock broker shall be entitled to terminate the agreement with immediate effect in any of the following circumstances:

(i) If the action of the client are prima facie illegal / improper or such as to manipulate the price of any securities or disturb the normal/proper functioning of securities or disturb the normal/proper functioning of the market, either alone or in conjunction with others.

(ii) If there is any commencement of a legal process against the client under any law in force;

(iii) On the death/lunacy or other disability of the Client;

(iv) If the client being a partnership firm, has any steps taken by the Client and/or its partners for dissolution of the partnership;

(v) If the Client suffers any adverse material change in his/her/its financial position or defaults in any other agreement with the Stock broker;

(vi) If there is reasonable apprehension that the Client is unable to pay its debts or the Client has admitted its inability to pay its debts, as they become payable;

(vii) If the Client is in breach of any term, condition or covenant of this Agreement;

(viii) If the Client has made any material misrepresentation of facts, including (without limitation) in relation to the Security;

(ix) If a receiver, administrator or liquidator has been appointed or allowed to be appointed of all or any part of the undertaking of the Client;

(x) If the Client have taken or suffered to be taken any action for its reorganization, liquidation or dissolution;

(xi) If the Client has voluntarily or compulsorily become the subject of proceedings under any bankruptcy or insolvency law or being a company, goes into liquidation or has a receiver appointed in respect of its assets or refers itself to the Board for Industrial and Financial Reconstruction or under any other law providing protection as a relief undertaking;

(xii) If any covenant or warranty of the Client is incorrect or untrue in any material respect;

Inactive Client account: - Client account will be considered as inactive if the client does not trade for period of 6 months. Calculation will be done at the beginning of every month and those clients who have not traded even a single time will be considered as inactive, the shares/ credit ledger balance if any will be transferred to the client within one week of the identifying the client as inactive. The client has to make written request for reactivation of their account.

Trading in Exchange is in Electronic Mode, based on VSAT, leased line, ISDN, Modem and VPN, combination of technologies and computer systems to place and route orders. I/we understand that there exists a possibility of communication failure or system problems or slow or delayed response from system or trading halt or any break down in our back office/ front end system, or any such other problems/glitch whereby not being able to establish access to the trading system/network, which may be beyond your control and may result in delay in processing or not processing buy or sell Orders either in part or in full. I/We shall be fully liable and responsible for any such problem/fault.

Client Acceptance of Policies and Procedures stated herein above:

I/We have fully understood the same and do hereby sign the same and agree not to call into question the validity, enforceability and applicability of any provision/clauses this document any circumstances what so ever. These Policies and Procedures may be amended / changed unilaterally by the broker, provided the change is informed to me / us with through any one or more means or methods. I/we agree never to challenge the same on any grounds including delayed receipt / non receipt or any other reasons whatsoever. These Policies and Procedures shall always be read always be read along with the agreement and shall be compulsorily referred to while deciding any dispute / difference or claim between me / us and stock broker before any court of law / judicial / adjudicating authority including arbitrator / mediator etc.

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CLIENT REGISTRATION PROCESS
  • Sub-broker requests for CRD.
  • CRD franked NSE Rs.150/-
  • CRD franked BSE Rs.150/-
  • CRD franked NSE & BSE Rs.250/-
  • Blank CRD Rs.50/-
  • Blank CRD with franked Remiser Rs.150
  • CRD contains (Link – CRD Client Registration Document )
  • General Instruction
  • KYC forms for Individual and other than Individuals (Proprietorship, Corporate, Partnership, HUF, Trust, Society etc.)
  • Risk Disclosure Document
  • Tripartite Agreement for NSE & BSE
  • Internet Agreement and Other documents (Declarations and Undertakings and DP Account opening form.
CRD DEPARTMENTAL ACTIVITIES

The Activities CRD Dept. of ISS are being divided into Five different Sections:
  • Filling, Dispatch, Stamping Section.
  • FTP Updation Section
  • Scrutiny (Check List) Section.
  • IBOS Updation (Trade Process) Section
  • Surveillance Activation Section.
Client Registration Form Download
Client Registration
Faq's
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HOW TO START THE TERMINAL

Steps to be followed for Start of Trading in ISS
(Please initiate all steps simultaneously):-

  • Please get in touch with Networking Dept. /Systems Department for establishing connectivity.
  • Please get in touch with Systems Dept. on telephone no. 27812056/8 (Ext. 104/145/164) for your FTP (File Transfer Protocol Services – This will help you access the Extranet Server for getting downloads and other data including circulars) PASSWORD. Please mention the User ID allotted to you for getting the FTP password. Your User ID would have been intimated to you by the Technology Department after your registration as a sub-broker. After receipt of the FTP PASSWORD, please access FTP (log in) using the above User ID and password and submit your request for 'Application for Approval of User' online. The same will also have to be submitted on your letterhead (soft copy format is available on our website.)
  • Please ensure that you are NCFM certified for the relevant segment i.e Capital Market and Derivatives segment & BCSM for BSE Cash Segment before submitted the user request. Please ensure that a hard copy of the NCFM/BCSM certification mark sheet is sent along with the hard copy of the ‘Application for Approval of User’. After the hard copy of the ‘Application for Approval of User’ is received at ISS and the online submitted data is received, ISS will allot the trading password within 72 hours. A default password will be allotted to you who should then be changed. At this point you should get in touch with the Exchange Systems personnel and ask then to install the ODIN software for trading purposes. Please also insist that your mail ID is configured at this point. You may then log into the trading system thereafter.
  • Please ensure that you open Bank Accounts i.e. Client Account and one Settlement Account with HDFC Bank Ltd. for BSE & NSE Cash segment wherein series should start from 099067 for funds settlement purposes and a demat Beneficiary account with any DP for securities settlement purposes. Also note that you have to open separate settlement A/c for F&O segment in HDFC Bank wherein series should started from 099067.
  • You will have to keep deposits with ISS for trading purposes to start trading. Rs 50,000 (In CASH) in the said settlement A/c.
  • Please ensure that all your statutory payments have been met : SEBI Annual fees ( Rs 5,000.00 ) ; ISE Annual Fees (Rs 12,500.00)( for Dealer ) and 1000/- for (Trader) ISS Annual fees Rs 5,000.00)
  • Please ensure that you have submitted the statuary documents. Net worth certificate for Individuals. *For Corporate – 1) Net worth certificate (2) Latest Audit report with copy of Balance Sheet & P&L A/c. You may contact Mr. Sarang Joshi on 2781 2056 Ext. no. 116.
  • Please ensure that information in the ISS Form is submitted along with the Application for Approval of User. (NSE/BSE Activation Forms )
  • Please ensure that you have submitted these documents in Membership Department You may contact Mr. Kedar or Mrs. Simi Mohanan on 27812056 Ext. 121/140
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ISS CONTACT PERSON DETAILS
Sr. no. Matter Regarding Department Contact Person Ext. No. Email -ID
1 Registration of Sub broker and Authorised Person in NSE & BSE Membership Dept. Mr. Kedar 121 kedarj@iseindia.com
2 Cancellation of sub broker and Other related Matter Membership Dept. Ms. Simi 140 simim@iseindia.com
3 Pay –In - ISS –A/cs Mr. Shrikant 166 shrikantc@iseindia.com
4 Pay -Out ISS –A/cs Mr. Tushar 166 tusharp@iseindia.com
5 Collection & Refund of Margin ISS - A/cs Mr. Gayaprasad
Pandey
152 gayaprasadp@iseindia.com
6 Client Registration,
Net Branch Activation, Net Profit and F & O
CRD &Surveillance Department Mr. Jagdish - Head 126 jagdishs@iseindia.com
7 Company Secretary & Compliance Officer Compliance Ms. Manisha Thakur 101 manishat@iseindia.com
8 Compliance Compliance Mr. Sarang 116 sarangj@iseindia.com
9 UCC of BSE & NSE Compliance Ms. Archana
Ms. Rachana
128 archanap@iseindia.com

rachanas@iseindia.com

10 Technology & Connectivity - VSAT, RF and Lease Line Conncectivity Tech. Department Mr.Kunal 104/145 kunalg@iseindia.com
11 ODIN Software Tech. Department Mr. Amit
Mr. Sunil
104/145 amitr@iseindia.com
12 Securities - PAY-IN, PAY-OUT, Collaterals
Business Development
Help Desk & Custody (Client Relations Team Members-CRTM)
Trade Processing and Legal
Help Desk
& Custody
Mr. Kevin Sunder 115 kevins@iseindia.com
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Client Registration FAQ's
Description Download
Client Registration Form
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PAN card is mandatory for Demat Account
              
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